Refund Policy

Refund Policy for JLee Maids LLC

At JLee Maids LLC, we value your satisfaction and strive to provide exceptional commercial cleaning services. Our refund policy is outlined below to maintain transparency and fairness for all parties.

 

Cancellations

• Free Cancellation: You may cancel or reschedule your service up to 24 hours before your scheduled appointment with no charge.

• Late Cancellation: Cancellations made less than 24 hours before the appointment will incur a $50 cancellation fee.

 

Refunds

• Service Issues: If you are not satisfied with the service provided, please contact us within 24 hours of the completed job. We will assess the issue and may offer a re-clean or partial/full refund based on the circumstances.

• No-Shows: If our team cannot access the property at the scheduled time and no notice was provided, you will be charged the full service fee.

 

How to Request a Refund

Please email us at support@jleemaids.com with the following information:

• Your name and contact information

• Date of service

• Reason for the refund request

• Any relevant photos or documentation

Refunds, if approved, will be issued to the original payment method within 5–7 business days.